If you answer yes to the following questions, our Managerial Effectiveness 101 Training may be just the right program for your supervisory team:
- Do you have inexperienced supervisors struggling to make the transition to manager?
- Do you need a program to address tenured supervisors that were never formally trained?
- Did you promote technically competent individual contributors that need foundational supervisory effectiveness skills?
- Do you want to set your front-line managers or team-leads up for management success?
Whether you have green front-line supervisors or less-effective long-term managers, making the transition to effective leaders is an essential milestone and more often than not, requires managerial skills development.
There is an art to developing managerial competence and maintaining the balance of a supervisory vs. individual contributor role. Supervisory soft-skills, such as interpersonal effectiveness, emotional intelligence, conflict and performance management, to name just a few, can be developed.
You can bolster your supervisor's success by ensuring they have the leadership tool belt they need.... when Debbie hangs up in the middle of a phone call with a customer again…
ABC's of Supervising Others- Objectives
Management 101 Curriculum Options:
- Leading by example
- Motivating and engaging employees
- Expectations of a front line manager
- Effective communication
- Interpersonal Effectiveness
- Performance Management
- Correcting unacceptable behavior and performance
- Empowerment, accountability and training
- Managing conflict
- Employment law basics
- Managerial courage
- The difference between high-performing individual contributor and effective management
- Time management - managing multiple priorities
Our Frontline Supervisor Training Program options include:
- Active learning & multimedia content
- Virtual, in-person & hybrid workshops
- Psychometric assessments
- Group coaching
- Company and industry-specific customization
- Adult-learning best-practices
- Pre and post assignments for maximum engagement and learning retention
Who is the frontline manager development program for?
- Managers or team leads who either new to managing others
- More experienced managers that would benefit from more formalized supervisory effectiveness training.
- Frontline and mid-level supervisors, team leads, part-time supervisors, and frontline managers who are responsible for getting work done through others without a great deal of authority.
Our most requested front-line manager / supervisor training is a two-day workshop and will help participants learn how to:
Scenario examples include:
What Will Your First Line Managers Learn?
- How to adjust to the supervisor’s role with confidence.
- Skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Key attitudes that can be developed to enhance supervisory skills.
- Time management and planning techniques to maximize success.
- Techniques for giving instructions that are clear and understood.
- Understanding the importance of developing good relationships with employees and peers, so supervisors are seen as fair and consistent.
What Topics are Covered?
- Making the transition
- Responsibilities of a supervisor
- Key behaviors and attitudes
- Setting goals and planning for success
- Active listening techniques
- Communication skills
- Giving feedback and instructions
- Orders, requests, and suggestions
- Managing conflict
- Managing challenging situations
- Developing relationships
- Instruction by an expert facilitator
- Interactive classes
- Specialized manual and course materials
- Personalized certificate of completion
- Sample Agenda: DAY 1
- Sample Agenda: DAY 2
Icebreaker: Home Team
Making the Transition
Responsibilities of a Supervisor
Key Behaviors and Attitudes - Part 1
Energizer: Follow the Leader
Key Behaviors and Attitudes - Part 2
Employment Law 101
Exercise: Scenario Role-Playing
Planning for Success
Active Listening Techniques
Day One Wrap-Up
Pre-Assignment Review - Participants will discuss their pre-assignment in small groups.
Personal Type (DiSC) - How to identify their primary motivational type, why it matters and how to understand and motivate others by identifying differences. Participants will receive their individual DiSC reports.
Their personal type is referred to throughout the workshop to drive home the learning; it is integrated with each scenario in a way to build deeper understanding of self and interactions with others.
Making the Transition - Next, participants will discuss how their work relationships change because of their supervisory role.
They will also work on developing solutions for common concerns of supervisors, such as,
“How do I get employees to recognize my role and respect my position as a supervisor?”
Responsibilities of a Supervisor - During this session, participants will explore their three main areas of responsibility.
Behaviors and Attitudes - This session will explore some behaviors and attitudes that can set supervisors up for success.
Topics will include building the right environment, motivation from within, and lifelong learning.
Employment Law 101 – This session provides a fundamental understanding of the do’s and don'ts of employment legalities and how to stay in compliance.
Setting Priorities - This session will help participants set priorities with SPIRIT.
Planning for Success - Next, participants will discuss the value of short- and long-range planning. Time
management tips and communication techniques will also be covered, as well as the parts of a good plan.
Active Listening Skills - During this session, participants will learn about and practice active listening skills.
Communication Skills - This session covers questioning skills, probing techniques, and non-verbal messages.
Giving Feedback - Giving feedback is one of the most important skills for a supervisor, yet it can be a tricky task. This session will help participants master this invaluable skill. Participants will also get tips on receiving feedback.
Giving Instructions - This session will explore how to give effective instructions.
Orders, Requests, and Suggestions - During this session, participants will learn about these three types of instructions.
Managing Conflict - Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn a process for managing conflict in this session.
Managing Challenging Situations - In this session, participants will learn how to structure a difficult conversation. Then, they will consider how to handle some difficult situations.
Developing Relationships - To wrap up the second day, participants will explore the benefits of their peer group’s network and how to be a positive influence in it. They will also consider how to establish credibility.
Workshop Wrap-Up - At the end of the course, participants will have an opportunity to ask questions and fill out an action plan.
8:30-8:45 Re-Connect: Scavenger Hunt
ABC's of Supervising
Activity Thinking Caps
Orders, Requests, and Suggestions
Managing Challenging Situations
Bringing it All Together - Group Driven
4:15-4:30 Workshop Wrap-Up /Action Plan
Participant Handouts - ABCs of Supervising Others
• Student Manual
• Quick-Reference Guide
• Self-Study Guide
• Personal Action Plan
• Course Evaluations
• Certificate of Achievement
What does your management team's day to day look like?
- Did Patty submit the wrong report to the client again?
- Are Ellie, Leo, and Amil off task?
- Are your customer service representatives afraid of phone calls?
- Is John highly effective at focusing on the low-value priorities?
Sometimes it might feel like no one is getting anything done!
Is it frustrating that your technically competent supervisors haven't made the shift from individual contributors to managers?
Some inexperienced managers feel intimidated at the idea of people looking to them for guidance, or feel nervous that they are responsible for making sure that their team is meeting expectations, staying focused, and successfully meeting their deadlines.
While others simply believe that because they were promoted, the skills they already possess is sufficient for their new role.
We help your managerial teams and frontline supervisors grow into the highly competent managers your organization needs. Contact us today for a complimentary consultation.